I'm just back from Food & Wine magazine's first Mexican food festival, held in Ixtapa Zihuatanejo.
The festival was great. I have loads to write about--restaurant reviews, recipes and more. That is, as soon as I recover from a nasty experience on the flight home.
My round trip on Alaska Airlines was routed from Ixtapa Zihuatanejo back to Los Angeles on Aeromexico.
And what a sad arrival at LAX. I didn't recognize my suitcase because it no longer looked the same. The brand new blue luggage strap meant to distinguish it from other black bags was gone. The TSA lock was gone too.
Alaska's rep at LAX was macho, mean, rude and a bully. Are we passengers now just annoyances, to be shouted down if we're nervy enough to protest?
Of course the airline wouldn't do anything about the loss. Didn't I know they had to move mountains of luggage around? Why was I surprised that mine was damaged? (What are they doing, playing soccer and catch with our stuff in some fun free for all?) I guess it's lucky I even got the bag.
Of course, he wouldn't register a complaint. Nor did he apologize.
I didn't look at the contents of the suitcase until I got home. That's when I found that strange hands had pawed through my things.
My two cosmetic bags were packed in clear plastic bags to guard against spills in flight. The plastic bags had not been opened the normal way but torn apart. The cosmetic bags inside were unzipped and left that way as was a small bag of eye makeup (at least they didn't take my mascara).
In a legitimate inspection, things are left as they were packed, and a slip verifying the inspection is placed in the suitcase. I know this, because it happened to me once, when I was transporting bottles of wine. My old lock was cut off that time. This is why I bought the TSA lock, to comply with regulations.
A real inspector would not have missed the little bottle of clear liquid that was also wrapped in plastic. More suspect than a cosmetic bag, it went through untouched. Was it the makings of an explosive? Only if that's the way your system reacts to mezcal.
And what about the suspcious bag of white powder, double-wrapped in another plastic bag? It also was not discovered. (The powder was dangerous too, but only to the unclean. It was detergent.)
No wonder people are carrying their luggage on board, huge bags too. This used to annoy me, but now I understand.
So shame on you, Alaska Airlines, for bad attitude, irresponsibility and welcoming this traveler home with an ugly slap in the face.
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